Information Technology Office

Welcome!

Information Technology Services (ITS) works in partnership with the campus community to provide leadership and assistance in information technology matters. We are a highly service-oriented organization that provides robust, reliable, adaptable, and innovative technological resources through which the College community is empowered to accomplish the College’s mission and strategic plan.

Maggie Boose Norris ’78 Solution Center

The Maggie Boose Norris ’78 Solution Center is your destination for technology support and solutions for the students, faculty, and staff of Thiel College. Contact the Solution Center for any technology issues. Our goal is to help you:

Location: Maggie Boose Norris ’78 Solution Center - Room 36 in the Spence Academic Center
Office Hours: Monday-Friday from 8 a.m. to 4 p.m.
Call: 724-589-4000
Support Ticket: For technology or Moodle-related issues, please submit a helpdesk ticket, and provide as much detail as possible. Details could include:
- Screen shots
- Class (including section)
- Building/room information
- Browser being used
- Laptop or desktop, Mac or PC
- Any other specific information you have available about the issue. The more information you can provide, the faster we will be able to resolve the issue.

After completing the form at https://thielcollege.freshdesk.com/, a ticket is created, and you will receive notification that the ticket has been received by the Solution Center. The ticket will then be assigned to the appropriate technician/student worker or escalated to one of our solution partners for a resolution. You will also receive a final notification email once the issue has been resolved and the ticket is closed.