The Information Technology Solution Center provides technology support and solutions to the students, faculty, and staff of Thiel College. Contact the Solution Center for any technology issues at 724-589-4000, or by visiting the Solution Center in Room 126 of the Academic Center. Office hours are Monday-Friday from 8 a.m. to 4 p.m.
When you experience an issue that requires the attention of the Solution Center, or have a Moodle related need, please visit https://thielcollege.freshdesk.com/.to submit a helpdesk ticket. Using the form, please provide as much detail as possible so that we can address your needs in the most efficient manner possible. Depending on the issue, details may include:
The more information you can provide, the faster we will be able to resolve the issue!
After completing the form at https://thielcollege.freshdesk.com/, a ticket is created, and you will receive notification that the ticket has been received by the Solution Center. The ticket will then be assigned to the appropriate technician/student worker or escalated to AtNetPlus for a resolution. You will also receive a final notification email once the issue has been resolved and the ticket is closed. This will allow you to stay informed and provide any other relevant information as requested for a quick resolution of the issue.
The Solution Center staff delivers expert support and service for the following issues:
Students, take advantage of Microsoft software products at a deeply discounted rate with your Thiel College ID!
Faculty and Staff can also take advantage of Microsoft software products at a deeply discounted rate. Click the image below to learn more!